Terms & Conditions
The terms that apply when you book a service with us — for the terms covering use of this website and customer portal, see our Terms of Service.
1. Booking & Quotes
Quotes are estimates based on the information and photos you provide, or on a site visit, and may be adjusted if the actual site conditions differ. A booking is confirmed once we agree a date with you. We'll always try to give as much notice as possible if a job needs to move.
2. Access to the Property
You need to make sure we can get to the areas being cleaned, along with a usable water supply and, where the job needs it, an outdoor power socket. If we can't gain safe access on the day, the visit may need to be rebooked and a wasted-visit charge may apply.
3. Getting Ready for Your Clean
Please move vehicles, bins, garden furniture and anything else from the area being cleaned before we arrive, and let us know about any delicate plants, ornaments or surfaces nearby so we can protect them. We're happy to work around anything you flag in advance.
4. Weather & Rescheduling
Pressure washing and gutter clearing can't safely go ahead in heavy rain, frost, or high winds. If we need to postpone for weather, we'll contact you as early as we can and offer the next available slot — there's no charge for a weather reschedule on our side.
5. Condition of Surfaces & Pre-Existing Damage
We take care on every job, but pressure washing can expose or worsen damage that was already there — things like loose mortar, cracked render, flaking paint, worn sealant, or aged block paving. Where we spot a concern before starting, we'll point it out first. We can't be held responsible for further deterioration of surfaces that were already damaged, worn, or poorly maintained before we arrived.
6. Pets, Children & Plants
For everyone's safety, please keep pets and children away from the work area while we're cleaning and while equipment and chemicals are in use. We take reasonable care around planting, but recommend covering any especially delicate plants close to the work area.
7. Our Guarantee
If any area we've cleaned isn't up to standard, let us know within 7 days and we'll come back and put it right at no extra cost. This covers the standard of our clean — it doesn't cover pre-existing damage or general wear described above.
8. Payment Terms
Payment is due on completion unless we've agreed invoiced terms with you. Invoices are issued and tracked through QuickBooks Online, and you can view your balance any time from your account. Overdue balances may incur a reminder fee and can affect future bookings.
9. Glass Scratches & Surface Condition
Our window cleaning equipment, including our water-fed pole brushes, is specifically designed for professional window cleaning and is not intended to scratch glass when used correctly. However, we cannot accept responsibility for scratches, marks, or other damage caused by pre-existing defects in the glass, damaged window frames, manufacturing defects, fabrication debris, construction residue, welded or metal particles, or other contaminants that may be present on the glass surface before cleaning. By booking our services, you acknowledge that such conditions are outside our control and that Pressure Jet Solutions shall not be liable for damage arising from them.
10. Cancellations
We ask for at least 48 hours' notice if you need to cancel or move a booking. Cancellations with less notice may incur a call-out charge to cover the slot, unless it's due to weather or a fault on our part.
11. Photos of Our Work
We may take before-and-after photos of the areas we clean to share on our website, social media, and in quotes for other customers. We never include anything that identifies you personally, and you can ask us not to use photos of your property at any time.
12. Insurance & Liability
Pressure Jet Solutions holds public liability insurance for our work. To the fullest extent permitted by law, our liability is limited to loss or damage directly caused by our negligence, and excludes pre-existing conditions or damage arising from surfaces or fittings that were already worn, loose, or in poor repair.
13. Complaints
If something isn't right, contact us as soon as you can so we can look into it and put things right quickly. We aim to acknowledge complaints within 2 working days.
14. Changes to These Terms
We may update these terms from time to time to reflect how we work. The current version will always be the one shown on this page.
15. Governing Law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these terms, please contact us at contact@pressurejetsolutions.co.uk.